Ordering & Delivery FAQs
Delivery FAQS
Do I have to pay for delivery?
Delivery charges vary-
- You can collect tags from one of our collection points for FREE.
- Replacement tag orders will be charged at £1.80
- New Cattle and Sheep tags will be charged at £4.99 and sent via Royal Mail, unless they are high value or weight in which case they will be sent via postal courier on a next day service.
- Postal courier deliveries between 2-5kg delivery will be £7.20
- We also deliver from 5kg-20kg to most of the UK Mainland for £8.99 but for the Scottish Highlands and Islands (postcodes AB, BT, DD, GY, HS, IM, IV, JE, KA, KW, PA, PH, PO and ZE) please contact us for a quote before placing your order.
- For items over 20kg delivery charges start from £8.99 and increase with weight.
How long do I have to wait for my order to arrive?
Most items are despatched on the same day if ordered before 1pm and are in stock, please allow up to 2 working days for orders to be despatched.
Smaller items are sent via Royal mail, please allow 2-3 working days for delivery.
Items over 5kg sent via postal courier will arrive next working day before 4pm.
Do I have to sign for my parcel?
For postal courier items, yes. It's important that you check for any damage before signing for your goods.
What if I am out when the courier tries to deliver?
Unless otherwise stated, they will leave a note explaining that they tried to deliver your parcel and what will happen next.
Can I send my parcel to a different address?
Yes - you can put different delivery and billing address details in as you checkout.
Can I have my items delivered to more than one address in the same order?
No, you can only get them sent to one address. However, you can always do multiple orders with different addresses for each (but you'll have to pay for delivery on each).
Can I have an order delivered overseas?
Unfortunately we can only deliver orders within the UK.
Payment FAQs
How do I choose how to pay?
From the Basket page you can pay by card by clicking Proceed to checkout, or use the PayPal button below to pay using your PayPal account.
Do I have to create an account on the website?
If you choose to pay using your PayPal account, you don't have to have to create an account with us. If you pay by Credit or Debit card an account then an account will be created for you. Login to an existing account if you have bought from us before to speed up the checkout process.
How do I pay using PayPal?
Choose PayPal from the Basket page. You then authorise the payment on the PayPal website by logging into your PayPal account before returning to our site. This will also provide us with your name and delivery details.
You must then confirm your order to complete the payment.
How do I pay using a Credit/Debit card?
Click on the Proceed to checkou tbutton on the Basket page. Once you have completed the order and delivery details, Choose Credit/Debit Car dand complete your card details. Agree to the T&Cs and then click Pace Order.
Once the payment has been completed and authorised, your card will charged and the goods dispatched.
Which Credit/Debit cards are accepted?
We accept all Visa, Mastercard credit & debit cards as well as American Express.
Are my card details safe?
Payment details are taken on a secure page and are processed by either PayPal or our secure card processor. Look for the Padlock symbol in your browser when you are on the payment or login pages.
We do not retain any card details ourselves.
Do I have to pay online?
You will need to pay for your order online at the time of placing it. However you can visit our store in Thirsk to place your order, where we can accept card or cash payments.
What is the Credit Card Security Code (CV2)?
It's a unique 3-digit number printed on the back of your credit/debit card that helps us validate your purchase and protect against fraud. Since this isn't contained in the magnetic strip information, it doesn't get printed on sales receipts, so it's difficult for anyone other than the genuine cardholder to know it.
It's sometimes referred to as the Card Security Code, the Personal Security Code or the Card Verification Value (CVV).
Your order can't be fully processed without a valid Security Code. Once your order has been processed, your Security Code and Credit/Debit card details won't be held on file.
Shopping Online FAQs
How do I buy online?
We've tried to make the website easy for you to use. You can browse through the sections of the website that interest you and look for products which you can buy online. You can also use the search box at the top of the page to look for specific products.
When you find what you're after, enter a quantity and click on the Add to Basket button. Some products require additional information which you can provide as you add to basket. You can view your purchase using the Basket link at the top right of the page.
When you're ready to complete your order, click on Basket to review or amend your purchases and then proceed to checkout.
You can manage your account online and can even check the progress of your orders using My Account.
Is it safe shopping online at www.lazeratags.co.uk?
Yes. We use the Secure Socket Layer (SSL) encryption method to ensure that all sensitive data is protected while you are on the site. We don't store your credit/debit card details on the site. Find out about our privacy and security.
Do I have to log in?
If you are paying by Credit/Debit card an account will be created for you. This allows you to log back in to track orders and view your account history.
What happens if I forget my password?
When you log in using the My Account page, there is aL ost your password link which will enable you to reset your password.
How do I track my order?
Go to My Account - your orders are stored there. You can keep an eye on the progress of your current online order as well as view past ones. When we send out your order, you also be able to use a tracking code to see the progress of your delivery.
Can I cancel or change an order?
You can only cancel or change an order before it has dispatched, and for printed items before it has been printed. You'll need to call the Customer Services team using the contact us page.
How do I return an item?
If you decide that you do not want an item that you have ordered, please pack the products securely and include a copy of your invoice. It is important that the returned items are in the best possible condition, so please take reasonable care of them. Then post them to the address found on our contact us page. Failure to send a copy invoice may result in a delay in processing your return.
Please ensure that you obtain and retain a proof of posting when you return your goods. This is to protect you in the event that your goods are lost in transit. They remain your responsibility until they reach us.
In the unlikely event that you receive faulty or damaged goods please call 01845 522611 to arrange collection of the goods. Please have your order number ready.
We cannot accept returns for printed items unless damaged or faulty.